USU launches open source project for multi-chatbot architecture

USU, the IT and customer service solutions provider, has launched a chatbot ecosystem called the USU Bot Universe, creating new application areas for bots. Since a single chatbot can only cover limited areas, this intelligent and flexible combination of dialogue systems as a network of expert chatbots will serve customers more efficiently and accurately.

USU Bot Universe is a free and open source bot communication protocol provided on the basis of JSON for any type of chatbot. As part of the open source project, the company assumes an administrative role, and provides the universal communication protocol and exchange platforms for the USU Bot Universe community free of charge. In return, the community can assist in developing the project in new directions. The development of further integrations will enable the use of a variety of chatbots based on different technologies.

The architecture concept divides chatbots into two roles: expert bots and a lead bot. The expert bots are registered in the network and can provide information on narrowly defined topics. The other role, the lead bot, acts as a concierge, first communicating with users and connecting them with the appropriate expert bot. The lead bot acts as a moderator and single face to the customer, while the expert bot is responsible for actually answering the specific questions. These modular bots allow for easy maintenance and servicing by editors. If a new topic is added, another bot can quickly be created and added to the network.