Airbyte Open Source gets premium support

Airbyte has announced the launch of its first premium support package for Airbyte Open Source. More than 3,000 businesses currently use Airbyte to fuel their data pipelines, prompting the change in response to the growing need for better, more specialised assistance. With the addition of this premium support, Airbyte offers consumers who need specialised assistance from the company’s team of professionals an improved user experience.

Up to this point, Airbyte supported its users via the Slack and Discourse community platforms. These discussion boards have been crucial in creating a thriving user base that shares information, insights, and solutions. However, as the user base has expanded, it has become apparent that a more direct and customised support mechanism is required.

Users can still interact with one another and offer assistance on the community Slack and Discourse platforms. These platforms will now be primarily focused on peer-to-peer interactions and community-driven self-help, while the premium support will be available to users who need help from Airbyte directly.

The new premium support service offers faster response times and personalised assistance. Today, engineers spend time going through past answers and docs. The premium support experience gives them that time back.

Airbyte helps businesses give their consumers access to the appropriate data for analysis and decision-making by making data movement simple and economical across practically any source and destination.