For­tis Health­care

PCQuest - - CONTENTS -

So­lu­tion Re­quire­ment

The goal was to de­liver value to the or­ga­ni­za­tion by turn­ing IT into a ser­vice provider rather than a ser­vice man­ager. For­tis re­al­ized that its highly dis­trib­uted, frag­mented, and lo­cal­ized IT setup could be a po­ten­tial de­ter­rent to this goal. Each hos­pi­tal was run­ning its own ERP, on premise.

For­tis needed an ef­fec­tive, cen­tral­ized IT in­fra­struc­ture that was flex­i­ble, adap­tive, scal­able, and se­cure. For­tis started the search by map­ping the needs of var­i­ous de­part­ments within the or­ga­ni­za­tion. Then they eval­u­ated the nu­mer­ous of­fer­ings avail­able in the mar­ket. Mi­crosoft, with its in­ter­est in For­tis’ ob­jec­tives and un­der­stand­ing of the im­por­tance of a strong plat­form, proved to be the per­fect fit.

In­fra­struc­ture-as-a-Ser­vice was rec­om­mended as it of­fered man­aged in­fra­struc­ture and ser­vices, while bring­ing in the de­sired agility. For­tis con­cluded that, ow­ing to the high cost as­so­ci­ated with main­tain­ing the de­sired se­cu­rity, a pub­lic cloud would of­fer bet­ter se­cu­rity than what can be main­tained on premise. Then the mi­gra­tion to Mi­crosoft Azure be­gan.

So­lu­tion De­ploy­ment

In a span of 8 months, with sup­port from Mi­crosoft, For­tis moved all their ap­pli­ca­tions, rang­ing from Hos­pi­tal In­for­ma­tion Sys­tem (HIS) to Or­a­cle Fi­nan­cials, Or­a­cle Sup­ply Chain, ap­pli­ca­tion servers, in­tranet, and more to Azure. To­day, For­tis hos­pi­tals are on Mi­crosoft Azure.

So­lu­tion Ben­e­fits

Post im­ple­men­ta­tion, IT started play­ing a lead­er­ship role in bring­ing busi­ness ini­tia­tives to life. As busi­ness man­agers took own­er­ship of li­neof-busi­ness ap­pli­ca­tions such as CRM, ERP, and HRIS, For­tis’ man­age­ment gained a bet­ter per­spec­tive on the IT in­vest­ments that de­liver busi­ness goals. Azure helped re­duce the com­plex­ity and long lead times in test­ing and de­ploy­ing new ap­pli­ca­tions. For ex­am­ple, For­tis launched its Pa­tient Care Por­tal across its hos­pi­tals in a day, as op­posed to the three-four months it would have taken pre­vi­ously. Sim­i­larly, there was a 50 per­cent re­duc­tion of the to­tal cost of own­er­ship, due to the lower ac­qui­si­tion costs, and sig­nif­i­cantly lower in­fra­struc­ture man­age­ment needs. Ev­ery For­tis hos­pi­tal, now re­ports bet­ter pa­tient care ex­pe­ri­ence, even with the in­crease in trans­ac­tion vol­ume.

“This was a risk and a big com­mit­ment from us, es­pe­cially the cloud only strat­egy. We knew that Mi­crosoft was as in­vested in the plat­form as we were and this was a good enough as­sur­ance for us.” VENEETH PURUSHOTAMAN, Chief In­for­ma­tion Of­fi­cer, For­tis Health­care

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