PCQuest - - CONTENTS -

So­lu­tion Re­quire­ment

Lo­ca­tion is one of the most crit­i­cal data points for cre­at­ing con­tex­tual cus­tomer ex­pe­ri­ences. It’s also the cor­ner­stone of Ge­nesys’ busi­ness. As a trail­blaz­ing geospa­tial tech­nol­ogy com­pany, Ge­nesys arms its cus­tomers with maps and data to un­der­pin the new in­no­va­tive and ef­fi­cient ser­vices be­ing de­vel­oped. This in­cludes capturing ac­cu­rate data col­lected at ground level us­ing LiDAR tech­nol­ogy. Ge­nesys also de­sign com­plex geospa­tial re­lated in­fra­struc­ture for their cus­tomers.

With a vi­sion to grow with its cus­tomers and ex­pand into new ge­ogra­phies, Ge­nesys is now map­ping its own jour­ney to­wards an im­proved cus­tomer ex­pe­ri­ence. It is trans­form­ing sales with Sales­force and is putting the cus­tomer first at ev­ery step of en­gage­ment.

So­lu­tion De­ploy­ment

Ge­nesys is on the fast track to suc­cess. It has sig­nif­i­cantly au­to­mated its sales process and given sales teams the tools and data to de­liver value to cus­tomers in a smarter, faster and more mean­ing­ful way. To­day, the sales team can man­age their cus­tomer en­gage­ments through mul­ti­ple chan­nels, in an in­te­grated yet sim­pler way. This lets them spend more time in the field lis­ten­ing to their cus­tomers. The data they cap­ture is avail­able to any team mem­ber, on any de­vice, im­prov­ing col­lab­o­ra­tion across teams and in turn im­prov­ing cus­tomer ex­pe­ri­ence.

So­lu­tion Ben­e­fits

The abil­ity to track deals across all stages of the process with the help of au­to­mated alerts has also paved the way for greater in­sight and re­spon­sive­ness across teams.

Work­ing with de­ploy­ment part­ner SK In­ter­na­tional, Ge­nesys has cre­ated a pow­er­ful, cus­tomer first so­lu­tion on Sales­force in just two months. It is trans­form­ing the way Ge­nesys en­gages with cus­tomers glob­ally through a con­stant fo­cus on lis­ten­ing and adding value across the en­tire sales cy­cle.

“Many com­pa­nies to­day have too much data. What is crit­i­cal is mak­ing geospa­tial data mean­ing­ful through an­a­lyt­ics, and that’s what we do at Ge­nesys.” RAKESH BHAMBANI, Chief Busi­ness Of­fi­cer, Ge­nesys

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