Abhi Tech­nolo­gies

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So­lu­tion Re­quire­ments

Abhi Tech­nolo­gies wanted to break the bar­ri­ers of the ge­o­graph­i­cal lim­i­ta­tion to reach to its cus­tomers. Also to ex­pand the busi­ness, They were look­ing for some in­no­va­tive ideas which could help them to spread the busi­ness across the globe with­out much in­vest­ment and de­ploy­ment of man­power.

The na­ture of Abhi’s busi­ness is to pro­vide tech­ni­cal sup­port and re­solve IT re­lated is­sues to var­i­ous seg­ments like Govern­ment De­part­ments, Ed­u­ca­tional In­sti­tutes, Banks, MNCs, MLCs, Man­u­fac­tur­ing In­dus­tries, etc. The chal­lenges they were fac­ing was to ex­pand our busi­ness by in­creas­ing the cus­tomer base. In busi­ness like Abhi’s, the ser­vice has to be de­liv­ered at the doorstep. So there is a ge­o­graph­i­cal lim­i­ta­tion. Be­fore start­ing this project, Abhi’s were able to cater its lo­cal cus­tomers. To cap­ture the mar­ket of nearby city or town, they em­ployed some more en­gi­neers that helped them to in­crease their rev­enue. But the chal­lenge re­mained the same. It couldn’t cap­ture the mar­ket pan In­dia or world­wide.

So­lu­tion De­ploy­ment

To im­ple­ment this project, all Abhi needed were few servers for data­base, stor­age, web, do­main, mes­sag­ing, etc. along with fastest net­work band­width and some re­quired soft­ware tools. The com­pany had seg­re­gated the project into two phases. In the first phase, they have planned in such a way, so that their in­vest­ment should not be more and choose the tech­nol­ogy that is eco­nom­i­cal and read­ily avail­able. And they found the way. The main soft­ware tool that re­quired for this.

So­lu­tion Ben­e­fits

This in­no­va­tion (RTS) has shown a direct im­pact on the busi­ness. Abhi got ben­e­fits in multi-ways. The ben­e­fits that it had de­sired post- de­ploy­ment has ful­filled be­yond our expectations. Here are some of them; We are able to pro­vide on­line ser­vices now. Now our en­gi­neers can han­dle more calls per day com­pare to off­line sup­port and re­strict vis­it­ing client’s site.

Sig­nif­i­cant re­duc­tion on trav­el­ling ex­penses in­curred on in-per­son visit by en­gi­neers.

Com­plaints are be­ing re­solved in sin­gle at­tempt. If the re­spec­tive en­gi­neer is not able to han­dle the client’s com­plaint af­ter a cer­tain stage, he or she can es­ca­late the mat­ter im­me­di­ately to his/her se­niors avail­able dur­ing the shift. And the ex­pert se­niors can take care of the is­sue and re­solve in­stantly.

En­gi­neers are now able to work on shift ba­sis. Ear­lier, we needed more en­gi­neers to han­dle the reg­u­lar com­plaints. Now with the de­ploy­ment of this project, we are re­quired al­most half of the team. For the bal­ance half of the team, we had started an­other shift. This helped us to in­crease our busi­ness rev­enue. Ser­vice en­gi­neers, af­ter im­ple­ment­ing this project, has started work­ing from home when they are on leave. They are even work­ing af­ter of­fice hours from their home to make ex­tra money.

“The idea be­hind the project was to pro­vide the ser­vice sup­port to our cus­tomers “glob­ally” project is an in­te­gral part of Win­dows OS. So, the ma­jor in­vest­ment on Ap­pli­ca­tion de­vel­op­ment has dras­ti­cally come down.”

ABHIJIT CHATTERJEE, CIO, Abhi Tehnolo­gies

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