Servion

Solution Requirement

Over the past two decades, Servion has evolved from being a single channel (voice) interaction expert to being an industry pioneer in Omni-channel customer experience. From the start of its journey, Servion has come a long way – growing manifold both in terms of its customer-base as well as its offerings. Along its journey Servion realized that to really make the leap to the next-level, it needed the right technologies.

Servion, like most large organizations, was wrestling with legacy systems that worked in silos. It had multiple solutions from multiple vendors and most of them were not smoothly integrated with each other. Servion knew that it was not able to tap into analytics and business insights from data due to its disparate infrastructure.

Solutions Deployment

To enhance its security posture, Servion implemented the following security solutions: The Cisco Identity Services Engine (ISE), Cisco Umbrella - the industry’s first Secure Internet Gateway in the cloud, Cisco Advanced Malware Protection (AMP) for Endpoints, and the next-gen firewall. Servion is now exploring Cisco Stealth watch for advanced threat detection, deeper forensics, and simplified network segmentation.

Servion was the first company in India to implement Cisco’s Nexus 9k switches. To further enhance data center efficiency, it is now looking at implementing Cisco’s Unified Computing System (UCS) and Hyper convergence solution – HyperFlex.

To drive collaboration, Servion has chosen to implement Cisco’s Collaboration Meeting Rooms (CMR), which includes video conferencing systems and end points.

In addition, Servion is in talks with Cisco to implement Cisco’s Digital Network Architecture (DNA).

Solution Benefits

It’s more than security, it’s peace of mind: During the 2017 ransomware attacks, when most companies were nervous about a possible breach, Servion was secure with the knowledge that it was protected by Cisco’s intelligent security solutions, that not just block but can predict and uncover even emerging threats. Servion’s infrastructure is stable, and the Company feels far more in control than before. Better productivity, efficiency, and speed: When all the systems talk to one another, everything becomes more efficient. There are fewer system downtimes, and this means employees can focus on higher value tasks rather than fixing system issues. Network automation helped increase operational simplicity and speed

No more broken meetings: Cisco’s video conferencing solution has substantially reduced travel costs for Servion. Employees, customers, and other stakeholders are able to connect with one another from anywhere and at any time, without technology glitches. This has improved collaboration and made communication smoother.