USE OF ARTIFICIAL INTELLIGENCE BY SMEs IN COMPARISON WITH GLOBAL MNCs
ONGO Framework works across a large number of sectors such as agriculture, real estate, finance, food and healthcare, attempting to implement AI, ML and cognitive computing through apps. Establishing ONGO, Rama Krishna Kuppa, focuses to make technology solutions feasible to SMEs and enterprises, and digitally transform them to compete in this technology-driven world. Excerpts from an interaction
How are companies utilizing AI?
Organizations in every sector are investing in AI tools and techniques to boost their businesses. At every level of functioning, companies are integrating AI to automate the workflow. For instance, in the insurance sector, multiple processes are significantly automated. AI will enable a seamless automated buying experience, using chatbots that can pull on customers’ geographic and social data for personalized interactions. Online interfaces and virtual claims adjusters will make it more efficient to settle and pay claims following an accident, while simultaneously decreasing the likelihood of fraud. Customers will also be able to select whose premiums will be used to pay their claims.
Are Indian companies progressing with this technology? What is the scope?
Ofcourse, any economy or company would progress with this technology. With Indian government effort to start a center for AI made it more prominent for companies to opt AI.
What are the differences that you see in global companies using AI?
AI is multi- dimensional in the world. From Sophia (AI-based robot), Alexa, to self- driving cars, the world saw the changes. AI has intervened every process and enhanced customer experience. We saw companies employing AI in computer-to- computer transactions, facial recognition and media buying.
What role is the government playing with regards to policies in favor?
As AI gained momentum in India, startups can see a way to spur innovation and open new opportunities across sectors. The National program on AI will catalyze AI enthusiasts to experiment and explore. It will encourage to learn the latest technologies and the skills required to achieve targets.