AR to reduce dependence on field

In a fast evolving tech ecosystem, AR has emerged as a compelling option to provide premium customer experience, especially in a hardware context. AR allows support agents to view the same thing that a customer sees and to accurately guide a consumer during troubleshooting. AR also has applications in accelerating agent training. It is important to integrate AR/VR, CRM systems and KBs to create seamless workflows in customer support. Increasing use of smartphones and handheld devices have ensured that technologies like AR can be effectively leveraged, thus reducing dependence on field support. We are gradually moving towards a mixed reality ecosystem merging the virtual world with the real world in real time by harnessing the power of AR/AI.