Soon, power cut alerts on SMS
The Kerala State Electricity Board (KSEB) is planning to inform citizens about power cuts in advance through a short messaging service (SMS) facility. To tackle complaints of staff not responding to phone calls regarding power failure, the board has come up with a toll-free number - 1912 where such complaints can be registered. In addition, consumers can also send complaints to KSEB’s WhatsApp number 9496018367. The board will provide the option to access electricity bills through e-mails and SMS.