Shopping Center News - - COVER STORY -

Nexus malls have ap­prox­i­mately 15 per­cent of the to­tal leasable ded­i­cated for F&B across their nine malls. The con­cept be­hind the food court is to com­pli­ment the mall for din­ing op­tions and a for­mat which is eas­ily ac­ces­si­ble, con­ve­nient and is a crowd puller. Nexus aims to cre­ate a great am­bi­ence with the mix of good qual­ity food and main­tain­ing high level of hy­giene. Over a pe­riod of time they have been in­creas­ing and al­lo­cat­ing more space to food of­fer­ings.

“To­day, ev­ery mall is draw­ing ma­jor crowds be­cause of the food it of­fers. No mat­ter why a per­son is com­ing to the mall, they will def­i­nitely pay at­ten­tion to the food brands and the am­bi­ence. And, seek­ing this op­por­tu­nity, we have over 125 F&B of­fer­ings and over 100 Cafes and Ca­sual Din­ing Restau­rants across the Nexus port­fo­lio. We are also con­stantly striv­ing to make keep our food court more rel­e­vant and com­fort­able for our pa­trons,” high­lights Jain.


The most im­por­tant fac­tor is plan­ning at the early stage be­fore ex­e­cu­tion. In the re­cently re­vamped Mall of Am­rit­sar, the man­age­ment has com­pletely ren­o­vated the food court to pro­vide bet­ter ser­vices and to cre­ate a fresh en­vi­ron­ment. “We cre­ated more seat­ing ar­range­ments, more coun­ters for wider choices to cus­tomers. Main­tain­ing the high lev­els of hy­giene for the cus­tomers can be a very chal­leng­ing task some­times. There are lots of is­sues that cus­tomers can face while din­ing out in a food court such as long queues, crowd, and con­gested sit­ting areas. To make sure of no such ex­pe­ri­ences, a va­ri­ety of ser­vices is pro­vided to man­age cus­tomers bet­ter. We have set a clear­ance time for trays at in­ter­vals of 2 min­utes, so that on busy days cus­tomers can ͤnd seats faster. We also of­fer free Wi-Fi and baby seat­ing area. At present, we are eval­u­at­ing tech­nol­ogy providers for tak­ing or­ders at the ta­ble,” ex­plains Jain.

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