PAR­LIA­MEN­TARY PANEL CASTIGATES AIR­LINES

SP's Airbuz - - News Brief -

In a scathing re­port re­leased in the be­gin­ning of this year, the Stand­ing Com­mit­tee on Trans­port, Tourism and Cul­ture of the In­dian Par­lia­ment has cas­ti­gated the do­mes­tic car­ri­ers for over­pric­ing of tick­ets as well as for un­civilised con­duct of its staff to­wards pas­sen­gers. The Com­mit­tee was rather crit­i­cal in its ob­ser­va­tion when it de­scribed the this seg­ment of the in­dus­try as be­ing fraught with un­pro­fes­sional be­hav­iour at all lev­els of cus­tomer in­ter­ac­tion and man­age­ment even though the in­dus­try had ush­ered in a new era of ex­pan­sion through higher con­nec­tiv­ity and tech­no­log­i­cal in­no­va­tion. The Com­mit­tee con­cluded that the air­lines can­not have “un­lim­ited free­dom for ex­ploita­tion”.

It said that even af­ter a 50 per cent re­duc­tion in fuel prices, air­lines have not passed on the ben­e­fit to fliers while some air­lines are charg­ing more than ten times of ad­vance book­ing fare dur­ing fes­ti­vals. This is ar­bi­trary and a dereg­u­la­tory en­vi­ron­ment does not mean un­lim­ited free­dom of ex­ploita­tion. While ask­ing the Min­istry to fix an up­per limit of air­fare, the panel also cas­ti­gated air­lines for tak­ing wind­fall prof­its from hap­less pas­sen­gers.

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