EMBRAER INKS SERVICES AGREEMENT WITH AUSTRALIABASED ALLIANCE AIRLINES
In September this year, Embraer signed a multi-year services agreement with Alliance Airlines, which will provide materials support for the carrier’s fleet of E190s. Through Embraer’s Services & Support portfolio of solutions, the agreement covers more than 300 repairable components and includes both materials and technical administration services supported from Embraer Asia Pacific’s facility in Singapore. “Alliance has world leading on time and operational performance, a key attribute sought by our customers in Australia and the broader region. The Repair Management Service Programme we have with Embraer will enhance our fleet performance and strengthen our business as it grows,” said Lee Schofield, Chief Executive Officer of Alliance Airlines. Alliance has a committed fleet of 32 E190s with 12 E190s currently in Australia with the remaining 20 to enter revenue service during the next 12 months. “We are glad to partner with Alliance Airlines at this pivotal moment,” said Johann Bordais, President & CEO, Embraer Services & Support. “Alliance Airlines has rapidly grown its fleet of E-Jets which has proven to be instrumental as domestic aviation grows in Australia. This services agreement will enable Alliance to secure its fleet availability with effective, efficient and competitive solutions.”
Embraer provides support to airlines worldwide, with its technical expertise and its vast component services network. The results are significant savings in repair and inventory carrying costs and a reduction in warehousing space and resources required for repair management, while ultimately providing guaranteed performance levels. Embraer Services & Support’s portfolio offers a wide range of competitive solutions designed to support the growing fleet of
Embraer aircraft worldwide and deliver the best after-sales experience in the global aerospace industry.
In October this year, Embraer celebrated the 15th anniversary of the Embraer Executive Care support programme for business jets at the 2021 National Business Aviation Association annual convention. The Programme is for improving the overall experience with Executive Care through improved processes and focus on relationships. Previously known as “EEC”, the programme is now adopting its full name: Embraer Executive Care. The name stands for what Embraer provides to its customers, namely care and support. “Embraer Executive Care supports our goal to provide customers with the ultimate experience in business aviation. We will continue to focus on customer needs and add value to this Programme to sustain the growth and retention that we have enjoyed for 15 years,” explains Marsha Woelber - Head of Worldwide Customer Support & Aftermarket Sales, Embraer Services & Support.
Through Embraer Executive Care, the Company is constantly improving that experience. Planning, budgeting and support are rolled together under a fixed monthly fee, plus an hourly charge for flight hours to make support simple for customers to anticipate. Costs for scheduled and unscheduled maintenance items are set and known at enrolment in the programme. Covering maintenance, as well as parts, normal wear, freight, exchange, labour and even rescue teams and guided by Embraer’s OEM expertise and support, these can be chosen according to one of three coverage plans available that suit customer’s needs, budget and requirements - Prime Parts, Standard and Enhanced. Throughout a fiveyear cycle, the benefits of the Programme include actual savings compared to the costs of scheduled and unscheduled events in the same term, cutting expenditures and promoting a better experience. With representatives in South America, North America, Europe, Middle East, Africa and Asia-Pacific countries, over 700 aircraft are currently trusted to Embraer Executive Care for support.