Hotels Roll out Red Carpet for Safety
New Delhi: Mobile check-ins and check-outs, cashless payments, a la carte menu and social- distancing focused seating arrangement in restaurants are set be the new normal, as hotel chains begin revamping their service protocols to usher in guests once the lockdown ends.
Marriott International has embarked on project ‘We Care’ in India, identifying more than 200 touchpoints at hotels where it will make changes.
Starting with two properties — the JW Marriott at Aerocity, Delhi, and the Ritz Carlton Pune — Marriott International will gradually implement this programme across all its hotels in South Asia, which will include measures like installing protection shields on the front desk, no buffets, mandatory mobile check-outs and reducing banqueting capacity by half.
Neeraj Govil, senior vice-president, South Asia, Marriott International, told ET, “Contactless experiences will be important. We believe travellers will demonstrate preferences for hotels and restaurants that communicate enhanced sanitation and hygiene protocols.”
Jean-Michel Cassé, COO for India and South Asia at French hospitality chain Accor, said contactless payments will be encouraged and cash limited, besides measures like sinroom dining.
Kavinder Singh, MD, Mahindra Holidays & Resorts, said it is working with vendors in healthcare and technology for enhanced safety procedures and contactless service. “We will move towards hospitalgrade disinfectants to ensure cleanliness is of the highest order. Experiences will be designed to maintain social distancing.”
ITC Hotels, according to sources, is working on enhanced service designs to meet Covid-19 requirements. An email query sent to ITC remained unanswered till press time on Wednesday.
Hilton globally announced it is partnering with Reckitt Benckiser and Mayo Clinic to develop elevated processes and team member training.