Ho­tels Roll out Red Car­pet for Safety

The Economic Times - - Covid-19 Impact: Companies - Anu­meha.Chaturvedi

@times­group.com

New Delhi: Mo­bile check-ins and check-outs, cash­less pay­ments, a la carte menu and so­cial- dis­tanc­ing fo­cused seat­ing ar­range­ment in restau­rants are set be the new nor­mal, as ho­tel chains be­gin re­vamp­ing their ser­vice pro­to­cols to usher in guests once the lock­down ends.

Mar­riott In­ter­na­tional has em­barked on project ‘We Care’ in In­dia, iden­ti­fy­ing more than 200 touch­points at ho­tels where it will make changes.

Start­ing with two prop­er­ties — the JW Mar­riott at Ae­roc­ity, Delhi, and the Ritz Carlton Pune — Mar­riott In­ter­na­tional will grad­u­ally im­ple­ment this pro­gramme across all its ho­tels in South Asia, which will in­clude mea­sures like in­stalling pro­tec­tion shields on the front desk, no buf­fets, manda­tory mo­bile check-outs and re­duc­ing ban­quet­ing ca­pac­ity by half.

Neeraj Govil, se­nior vice-pres­i­dent, South Asia, Mar­riott In­ter­na­tional, told ET, “Con­tact­less ex­pe­ri­ences will be im­por­tant. We be­lieve trav­ellers will demon­strate pref­er­ences for ho­tels and restau­rants that com­mu­ni­cate en­hanced san­i­ta­tion and hy­giene pro­to­cols.”

Jean-Michel Cassé, COO for In­dia and South Asia at French hos­pi­tal­ity chain Ac­cor, said con­tact­less pay­ments will be en­cour­aged and cash limited, be­sides mea­sures like sin­room din­ing.

Kavin­der Singh, MD, Mahin­dra Hol­i­days & Re­sorts, said it is work­ing with ven­dors in health­care and tech­nol­ogy for en­hanced safety pro­ce­dures and con­tact­less ser­vice. “We will move to­wards hos­pi­tal­grade dis­in­fec­tants to en­sure clean­li­ness is of the high­est or­der. Ex­pe­ri­ences will be de­signed to main­tain so­cial dis­tanc­ing.”

ITC Ho­tels, ac­cord­ing to sources, is work­ing on en­hanced ser­vice de­signs to meet Covid-19 re­quire­ments. An email query sent to ITC re­mained unan­swered till press time on Wed­nes­day.

Hil­ton glob­ally an­nounced it is part­ner­ing with Reckitt Benckiser and Mayo Clinic to de­velop el­e­vated pro­cesses and team mem­ber train­ing.

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