Voda Idea had top call quality for third month in row in Jan: Trai

Vodafone Idea Ltd has achieved highest voice quality in the industry for the third month in a row in January, as per data from the Telecom Regulatory Authority on its call quality portal ' MyCall'.

Data on the portal is based on usage of the MyCall application by mobile users across

India, which is collected through feedback provided on the application.

According to the portal, Idea received an average rating of 4.8 for indoor and outdoor call quality, based on a scale of 1 to 5 in January. However, the satisfactory rating fell marginally to 95.08% in the month from a 95.95% satisfactory rating in the previous month.

Further, Vodafone retained its second spot on the TRAI charts with an average 4.2 voice quality rating and 86.29% satisfactory rating in January.

Vodafone and Idea were the only industry players to score ratings above 4 for the three consecutive months. Despite the superior call quality, Vodafone Idea has been steadily losing customers to rivals Bharti Airtel Ltd and Reliance Jio Infocomm Ltd. The company is in the third spot currently in terms of subscribers, with an overall user base of less than 290 mln.

Reliance Jio and Bharti Airtel have a subscriber base of 408 mln and 335 mln, respectively.

However, in terms of call quality, both Bharti Airtel and Reliance Jio achieved an average rating of 3.9.

The satisfactory rating of Bharti Airtel was at 79.37%, while that of Reliance Jio stood at 76.92%.