PPBL empowers FASTag users with fast redressal mechanism

India's homegrown Paytm Payments Bank Ltd (PPBL) today announced that it has facilitated refunds for 2.6 lakh FASTag users who were charged incorrectly by toll plazas in the year 2020. It has set up a fast redressal mechanism, which identifies incorrect deductions and immediately raises claims to reverse the extra charges. This reaffirms Paytm Payments Bank as the most customer-centric bank when it comes to empowering FASTag users in resolving issues faced at toll plazas.