Consulate to initiate action against staff

After the video of an official of the Indian consulate in New York screaming at a visa applicant went viral on social media, the consulate on Thursday (local time) said that it has taken note of the complaint against its staff member and will initiate disciplinary proceedings.

“We have taken note of the complaint. The Consulate maintains the highest standard of public service. This public incident doesn't reflect either its norms or its guidelines of public functioning” tweeted the Consulate General of India in New York “The Consul General has personally reviewed the matter. Based on the information presented, it has been decided to institute disciplinary proceedings against the concerned officer,” the tweet added.

The official was seen in the video as returning the woman's application and visa fee submitted by her

A video of an officer at the New York consulate screaming at a visa applicant had surfaced on social media and was widely shared.