KIA recognised as best airport at arrivals globally

Kempegowda International Airport (KIA) in Bengaluru has been recognised as the best airport at arrivals globally by the Airports Council International’s (ACI) Airport Service Quality Awards 2023.

KIA shares the honour with two other airports — Thiruvananthapuram International Airport in Kerala, and the Zayed International Airport – Terminal A in Abu Dhabi,

UAE. According to ACI, 31 airports — 27 airports from AsiaPacific and four from the Middle East — have been recognised with ACI Airport Service Quality Awards.

Other airports

In total, six Indian airport have been recognised by the ACI Airport Service Quality Awards.

Chhatrapati Shivaji Maharaj International Airport in Mumbai, Indira Gandhi International Airport in Delhi have been recognised as the best airports with over 40 million (4 crore) passengers, in the AsiaPacific region.

Rajiv Gandhi International Airport in Hyderabad has been recognised as the best airport in the 15 to 25 million passengers (1.5 2 crore) category in the AsiaPacific region. Chandigarh airport is the best airport in 2 to 5 million passengers (20 50 lakh) category in the AsiaPacific region.

ACI said that the ASQ Programme, developed in partnership with leading travel technology company Amadeus, stands out as the preeminent airport customer experience measurement and benchmarking programme globally.

According to ACI, unlike other programmes in the aviation industry, ASQ’s approach is anchored in live research conducted through surveys administered directly to travellers at the airport, capturing their satisfaction levels.