The Hindu Business Line

CBI files FIR against Paytm officials, 15 customers

Firm alleges that the accused duped it of ₹6.15 lakh


In an atypical event, the Central Bureau of Investigat­ion has filed an FIR against unknown officials of One97 Communicat­ions and 15 individual­s based in Delhi on charges of cheating, based on a complaint lodged by One97 Communicat­ions Ltd, the parent company of Paytm.

Although rare, but according to the norms, the agency can register cases under the IT Act in the territory of Delhi, even against private individual­s, the CBI said.

The company makes payments for defective products received by a customer and also arranges a reverse pickup of the damaged product, which is then sent to the merchant, Paytm Legal Manager M Sivakumar complaint.

“The allegation is that in some cases from March 2014 to April 2016, where refunds were made to the customers, delivery of orders were also successful­ly made to the same customers,” a senior CBI official said. “Since the orders were successful delivered, refund should not have happened. The generation of refunds has led to a loss of ₹6.15 lakh for Paytm.”

The refunding process is done by a team of customerca­re executives who have been assigned specific IDs and passwords to handle such complaints from customers and arrange refund and pick-up, the company said.

Paytm alleged that customers “illegally” appropriat­ed money refunded in their bank accounts and wallets.

The 15 customers are residents of Kalkaji, Govindpuri and Saket. said in the

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