‘Rail Part­ner’ app for travel en­quiries

The New Indian Express - - CHENNAI -

SOUTH­ERN Rail­way on Fri­day launched ‘Rail Part­ner’, con­sid­ered to be its first in-house um­brella app for en­quiries.

Be­sides reg­u­lar in­for­ma­tion like PNR sta­tus and train sched­ules, the app also of­fers cus­tomer de­tails of Chen­nai sub­ur­ban ser­vices and spe­cial trains.

Speaking at the launch, Prin­ci­pal chief com­mer­cial man­ager, Pri­amvada Viswanathan said “De­tails avail­able on other ap­pli­ca­tions are not re­li­able. This app col­lates sources of in­for­ma­tion and is used mainly for en­quiries. We will fur­ther im­prove the app

based on the feed­back that we get”.

The app, that can be down­loaded on Google Play, also has di­rect call fa­cil­i­ties for the 20 most com­monly re­quired help lines and sup­port ser­vices and a menu listing all spe­cial trains, based on the user’s pre­ferred route. Data from the app will be used to help rail­ways plan their ser­vices. The FAQ sec­tion has an­swers to de­tails such as pas­sen­ger ameni­ties, re­funds and par­cel book­ing.

Turn­ing to per­for­mance high­lights of South­ern Rail­way up to Septem­ber 2018, Gen­eral man­ager RK Kul­shrestha said the rail­ways had elim­i­nated all 311 un­manned level cross­ings thereby be­com­ing an un­manned level cross­ing free zone. The gross orig­i­nat­ing earn­ings dur­ing the fi­nan­cial year 2018-2019 up to Septem­ber is `4434.14 crore, which is 14.94 per cent higher.

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