Jon Wortmann, author of Mastering Communication at Work, shares a four-step approach on how mindful listening can help resolve workplace conflict.
In his book, One Second Ahead: Enhance Your Performance at Work with Mindfulness, author Rasmus Hougaard says, “Mindfulness is about you. It’s about overcoming the multitasking trap, and entering the attention economy, being one second ahead of your wandering mind and external distractions. It’s about being the best version of yourself every day.” Listening mindfully is an overlooked tool that leaders should use to combat conflict.
Jon Wortmann is a principal at thoughtLEADERS, LLC. He is the author of five books including, Mastering Communication at Work, Hijacked by Your Brain, and Mindfulness is Sublime.