Lis­ten up

The Smart Manager - - Contents Jan- Feb 2019 -

Jon Wort­mann, au­thor of Mas­ter­ing Com­mu­ni­ca­tion at Work, shares a four-step ap­proach on how mind­ful lis­ten­ing can help re­solve work­place con­flict.

In his book, One Sec­ond Ahead: En­hance Your Per­for­mance at Work with Mind­ful­ness, au­thor Ras­mus Hougaard says, “Mind­ful­ness is about you. It’s about over­com­ing the mul­ti­task­ing trap, and en­ter­ing the at­ten­tion econ­omy, be­ing one sec­ond ahead of your wan­der­ing mind and ex­ter­nal dis­trac­tions. It’s about be­ing the best ver­sion of your­self ev­ery day.” Lis­ten­ing mind­fully is an over­looked tool that lead­ers should use to com­bat con­flict.

Jon Wort­mann is a prin­ci­pal at thoughtLEADERS, LLC. He is the au­thor of five books in­clud­ing, Mas­ter­ing Com­mu­ni­ca­tion at Work, Hi­jacked by Your Brain, and Mind­ful­ness is Sub­lime.

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