A much-needed lead­er­ship skill

The Smart Manager - - Contents Jan- Feb 2019 -

All great lead­ers are pas­sion­ate lis­ten­ers, says Stephen Koz­icki, Gor­dian Busi­ness.

Seth S Horowitz, au­thor of The Univer­sal Sense: How Hear­ing Shapes the Mind, in an ar­ti­cle in the New York Times, writes, “Hear­ing, in short, is easy… It’s your life line, your alarm sys­tem, your way to es­cape dan­ger and pass on your genes. But lis­ten­ing, re­ally lis­ten­ing, is hard when po­ten­tial dis­trac­tions are leap­ing into your ears ev­ery fifty-thou­sandth of a sec­ond.” When it comes to lead­ers, lis­ten­ing be­comes a more dif­fi­cult task for they need to be both ef­fec­tive and pas­sion­ate lis­ten­ers.

It is fair to say that lead­ers across the globe are fac­ing mas­sive dis­rup­tions from dig­i­tal to deal­ing with a chang­ing work­force. Lead­ers have in­creased pres­sure on them, across In­dia, to con­tinue to grow as well as deal with con­stant struc­tural change across their busi­ness land­scape.

Tech­nol­ogy has shrunk phys­i­cal dis­tances, dis­solved bor­ders, and helped em­ploy­ees stay con­nected, but tech­nol­ogy can lead to em­ploy­ees feel­ing dis­tanced from their or­ga­ni­za­tions, which pro­duces a com­mu­ni­ca­tion chal­lenge.

Stephen Koz­icki is Man­ag­ing Part­ner at Gor­dian Busi­ness. He is a best­selling au­thor and was re­cently ap­pointed to the ad­vi­sory board for the Har­vard Busi­ness Re­view and the feed­back panel for Qan­tas.

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