The Smart Manager : 2019-02-12
Listen Up Wortmann : 22 : 20
Listen Up Wortmann
listen up Wortmann ■ 20 www.thesmartmanager.com The Smart Manager Jan- Feb 2019
reactive. Even the perfect words will fall on stressed ears.
new information.” Do not ignore the emotion or the meaning behind what was said.
you would prefer.”
Because the sales head mindfully listened to the emotion and the meaning of the
conversations at work.
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