The Smart Manager : 2019-02-12

A Much- Needed Leadership Skill Kozicki : 27 : 25

A Much- Needed Leadership Skill Kozicki

a much- needed leadership skill Kozicki ■ ■ ■ 25 www.thesmartmanager.com The Smart Manager Jan- Feb 2019 what are they worried about? what do you have in common? Listen now. When people talk, listen completely. Don’t be thinking what you’re going The ability to listen actively has a major impact on workplace productivity and the quality of relationships with customers, peers, and managers. Listening allows leaders to identify, comprehend, and evaluate employees’ views, thoughts, and ideas. Employees also better understand what is expected of them—they will do their best for a leader who actively listens to them, creating a productive and motivated team. If you are not listening deeply, then your response ends up being emotive rather than an effective response to the issue, the very thing you are trying to avoid. If you are not certain just how effective your listening skills are, test them at your next internal meeting. Listening skills are the hallmark of an effective communicator. Listening skills are essential for sustainable growth and leadership. If you are not certain just how effective your listening skills are, test them at your next internal meeting. See how much you really listen. It can be a sobering experience.

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