The Smart Manager : 2019-02-12

Cover Story : 31 : 29

Cover Story

you can’t listen, if you don’t stop talkingcover story Goulston 29 The Smart Manager Jan- Feb 2019 you can’t listen, if you don’t stop talking Listening is most often not an inborn skill. It takes a conscious effort to train your mind to ‘hear’ others. A few years ago, I went on a hike with two friends. After we turned around and arrived back at our cars I remarked, “Wow, walking back took very little time.” “That’s because you didn’t stop talking the entire time,” one of my friends said with a smile. Sometimes I think that writing my best-selling book, Just Listen: Discover the Secret of Getting Through to Absolutely Anyone, was a mistake because according to my wife, I have become an even worse listener. Oh well, just as teachers teach what they most need to learn, I guess writers may do the same. And guess what? I get to talk even more now, in this article. You may have heard the saying, “When you’re in love, smoke gets in your eyes.” Well, when you are talking, smoke gets in your eyes ‘and’ ears. Once you are on a roll, it is very easy to not notice that you have worn out your welcome. You may not even realize that the other person is politely trying to get a Originally a UCLA professor of psychiatry and crisis psychiatrist for over 25 years and former FBI and police hostage negotiation trainer, Dr Mark Goulston is the host of ‘My Wakeup Call’ podcast. He is also the author of seven books, including Just Listen.

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