The Smart Manager : 2019-02-12

Cover Story : 36 : 34

Cover Story

■ ■ ■ ■ 34 www.thesmartmanager.com The Smart Manager Jan- Feb 2019 summarizing, and sharing. And each listening skill requires several techniques or behaviors. be mindful and pay attention: one goal of active listening is to create a comfortable and safe environment for communication, set a warm tone, and permit time and opportunity for the speaker to deliberate and speak. Be aware and pay attention to your body language and frame of mind. Be focused on the moment and give respect to the speaker. for effective communication, one must be open to consider and appreciate others’ point of view as also new ideas and possibilities that may differ from one’s own standpoint. Even when sensible listeners have strong opinions and reasons, they suspend judgment, hold their criticism, and avoid arguing or pushing their agenda right away. withhold judgment: reflect and recapitulate: learn to mirror the other person’s info and emotions by paraphrasing key points. Do not assume that you have understood the message correctly in the form and manner desired or that the opposite person is aware that the speaker. do not hesitate to raise queries regarding any issue that is ambiguous or unclear. Open-ended, clarifying, and inquiring questions are vital tools that aid in gaining clarity. They help draw people out and cause them to expand their concepts, clarify: One goal of active listening is to create a comfortable and safe environment for communication, set a warm tone, and permit time and opportunity for the speaker to deliberate and speak. Be aware and pay attention to your body language and frame of mind.

© PressReader. All rights reserved.