The Smart Manager : 2019-02-12

Cover Story : 40 : 38

Cover Story

■ ■ ■ ■ ■ ■ 38 www.thesmartmanager.com The Smart Manager Jan- Feb 2019 organization’s mission and purpose, its products and services, its strategies for success in the marketplace, and even what is going on with the competition. Communication is critical to making employees feel valued, both by informing them about things going on in the organization as well as getting input from them about how things could be improved. In addition, from my research, 92 percent of employees want to be involved in decision-making where they work—especially regarding decisions that directly affect their job responsibilities. Most companies have an open-door policy in which any employee can approach their manager to discuss a problem. In theory, this works well; in practice it is another matter. Often, their doors may be open, but their minds are closed. When discussing major issues, like organizational changes, always host a dialogue rather than a lecture, and encourage questions. Doing so allows employees to know they Fundamental information about the organization’s policies is also important for employees to understand, yet only 68 percent of employees believe their organization’s policies are clearly communicated. Below are ways you can better communicate with individuals ask employees for their input and ideas engage in periodic one-on-one meetings with each employee ask them what you could do to be a better manager offer personal support and reassurances, especially for your most valued employees provide an open-door accessibility to management 92 percent of employees want to be involved in decision-making where they work—especially regarding decisions that directly affect their job responsibilities.

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