Ap­ple finds qual­ity is­sues in iPhone X and MacBooks

The Sunday Guardian - - & Comment Analysis - REUTERS

Air In­dia’s re­cent move to of­fer its in­ven­tory solely through se­lect GDS and dis­con­nect oth­ers has cre­ated wide­spread re­sent­ment among the travel agents. In a joint re­lease, Travel Agents’ As­so­ci­a­tion of In­dia (TAAI) and Travel Agents’ Fed­er­a­tion of In­dia (TAFI) have asked the na­tional car­rier to re­con­sider its stand.

While Air In­dia ar­gues that this would save its dis­tri­bu­tion costs by about 40%, the out­fits hold that the air­line would in­cur huge fi­nan­cial losses as it will lose highly on seat sale. The agents are un­happy that the de­ci­sion has been taken with­out any prior dis­cus­sions with them who have in­vested ex­ten­sively and were pro­mot­ing it since long. As a na­tional car­rier, Air In­dia has a wider so­cial re­spon­si­bil­ity to pro­tect and act in the in­ter­est of the In­dian trav­el­ers as well as the small and medium en­ter­prises. But it has com­pletely ig­nored the sup­port it has been get­ting from the agency com­mu­nity, they lamented. CAL­I­FOR­NIA: Ap­ple Inc said on Fri­day it had found some is­sues af­fect­ing some of its iPhone X and 13-inch MacBook pro prod­ucts and said the com­pany would fix them free of charge. The re­pair of­fers are the lat­est in a string of prod­uct qual­ity prob­lems over the past year even as Ap­ple has raised prices for most of its lap­tops, tablets and phones to new heights. Its top-end iPhones now sell for as much as $1,449 and its best iPad goes for as much as $1,899. Ap­ple said dis­plays on iPhone X, which came out in 2017 with a start­ing price of $999, may ex­pe­ri­ence touch is­sues due to a com­po­nent fail­ure, adding it would re­place those parts for free. The com­pany said it only af­fects the orig­i­nal iPhone X, which has been su­per­seded by the iPhone XS and XR re­leased this au­tumn. The screens on af­fected phones may not re­spond cor­rectly to touch or it could re­act even with­out be­ing touched, the Cu­per­tino, Cal­i­for­nia-based com­pany said. For the 13-inch MacBook Pro com­put­ers, it said an is­sue may re­sult in data loss and fail­ure of the stor­age drive. Ap­ple said it would ser­vice those af­fected drives. Only a lim­ited num­ber of 128GB and 256GB solid-state drives in 13-inch MacBook Pro units sold be­tween June 2017 and June 2018 were af­fected, Ap­ple said on its web­site. Last year, Ap­ple be­gan a mas­sive bat­tery re­place­ment pro­gram af­ter it con­ceded that a soft­ware up­date in­tended to help some iPhone mod­els deal with ag­ing bat­ter­ies slowed down the per­for­mance of the phones. The bat­tery im­broglio re­sulted in in­quires from US law­mak­ers. In June, Ap­ple said it would of­fer free re­place­ments for the key­boards in some MacBook and MacBook Pro mod­els. The key­boards, which Ap­ple in­tro­duced in lap­tops start­ing in 2015, had gen­er­ated com­plaints on so­cial me­dia for how much noise they made while typ­ing and for mal­func­tion­ing un­ex­pect­edly. Ap­ple changed the de­sign of the key­board this year, adding a layer of sil­i­cone un­der­neath the keys.

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