BJP try­ing to de­rail doorstep ser­vices: AAP

Claims Call Cen­tre Jam­ming Helpline, Sa­hayaks Ha­rassed

The Times of India (New Delhi edition) - - TIMES CITY -

New Delhi: The AAP gov­ern­ment on Sun­day al­leged that BJP is try­ing to de­rail doorstep de­liv­ery of ser­vices by jam­ming the helpline and trou­bling mo­bile sa­hayaks.

Ad­min­is­tra­tive re­forms min­is­ter Kailash Gahlot said that a large num­ber of phone calls re­ceived on the doorstep de­liv­ery helpline were ac­tu­ally made from a call cen­tre and there was an in­ter­ac­tive voice re­sponse on the other side of the line in­stead of a per­son. “When our ex­ec­u­tive called back, the calls didn’t con­nect,” he added.

Gahlot added that there have been cases when mo­bile sa­hayaks have reached the ap­pli­cants’ houses at the ap­pointed time, but were told to come back a few hours later. On their sec­ond visit too, they were turned away and told to come back later. “If a mo­bile sa­hayak spends his whole day with one per­son, he will not be able to serve gen­uine ap­pli­cants. In fact, some peo­ple told us that they have been di­rected by their party to trou­ble mo­bile as­so­ciates,” the min­is­ter said.

With­out nam­ing any party, chief min­is­ter Arvind Ke­jri­wal also tweeted that at­tempts were be­ing made to dis­rupt the scheme. “They will block 10 lines, we will start 100 more. They will block our 10 mo­bile sa­hayak, we will add 100 more. Their re­li­gion is de­struc­tion, ours is to serve. They will follow their re­li­gion, we will follow ours,” Ke­jri­wal tweeted in Hindi.

Delhi BJP chief Manoj Ti­wari, how­ever, re­futed the al­le­ga­tions. “We called up 1076 a few times on the first day to do a re­al­ity check, but the helpline didn’t con­nect. There is no truth in BJP hir­ing a call cen­tre and jam­ming the lines. Ke­jri­wal is once again try­ing to put the blame of his fail­ure on BJP,” he said.

Ke­jri­wal took a re­view meet­ing late on Satur­day and di­rected of­fi­cials to in­crease the num­ber of tele­phone lines, call cen­tre ex­ec­u­tives and mo­bile sa­hayaks to strengthen the sys­tem.

“There were 50 tele­phone lines — 30 for in­com­ing calls and 20 for out­go­ing — at the call cen­tre, 40 ex­ec­u­tives and 70 mo­bile sa­hayaks when the ser­vice be­gan on Septem­ber 10. The CM has di­rected to in­crease the num­ber of lines to 300, ex­ec­u­tives to 600 and mo­bile sa­hayaks to 300. There will be 300 ex­ec­u­tives in two shifts and no tele­phone line will be left un­manned,” Gahlot said.

Gahlot al­leged mo­bile sa­hayaks were be­ing sent back re­peat­edly

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