BJP trying to derail doorstep services: AAP
Claims Call Centre Jamming Helpline, Sahayaks Harassed
New Delhi: The AAP government on Sunday alleged that BJP is trying to derail doorstep delivery of services by jamming the helpline and troubling mobile sahayaks.
Administrative reforms minister Kailash Gahlot said that a large number of phone calls received on the doorstep delivery helpline were actually made from a call centre and there was an interactive voice response on the other side of the line instead of a person. “When our executive called back, the calls didn’t connect,” he added.
Gahlot added that there have been cases when mobile sahayaks have reached the applicants’ houses at the appointed time, but were told to come back a few hours later. On their second visit too, they were turned away and told to come back later. “If a mobile sahayak spends his whole day with one person, he will not be able to serve genuine applicants. In fact, some people told us that they have been directed by their party to trouble mobile associates,” the minister said.
Without naming any party, chief minister Arvind Kejriwal also tweeted that attempts were being made to disrupt the scheme. “They will block 10 lines, we will start 100 more. They will block our 10 mobile sahayak, we will add 100 more. Their religion is destruction, ours is to serve. They will follow their religion, we will follow ours,” Kejriwal tweeted in Hindi.
Delhi BJP chief Manoj Tiwari, however, refuted the allegations. “We called up 1076 a few times on the first day to do a reality check, but the helpline didn’t connect. There is no truth in BJP hiring a call centre and jamming the lines. Kejriwal is once again trying to put the blame of his failure on BJP,” he said.
Kejriwal took a review meeting late on Saturday and directed officials to increase the number of telephone lines, call centre executives and mobile sahayaks to strengthen the system.
“There were 50 telephone lines — 30 for incoming calls and 20 for outgoing — at the call centre, 40 executives and 70 mobile sahayaks when the service began on September 10. The CM has directed to increase the number of lines to 300, executives to 600 and mobile sahayaks to 300. There will be 300 executives in two shifts and no telephone line will be left unmanned,” Gahlot said.
Gahlot alleged mobile sahayaks were being sent back repeatedly