Faulty prod­ucts? Now, use an app to lodge plaints

The Times of India (New Delhi edition) - - Times Nation - TIMES NEWS NET­WORK

New Delhi: Now you can lodge a com­plaint against any faulty prod­uct or poor qual­ity ser­vice through a mo­bile app, which the con­sumer af­fairs min­istry launched on Tues­day. Peo­ple can use the “Con­sumer App” and the min­istry claimed sim­ple com­plaints will be ad­dressed in 15 days and the com­pli­cated ones in max­i­mum 60 days.

The app de­vel­oped by Na­tional In­for­mat­ics Cen­tre (NIC) is avail­able for free in English and Hindi and can be down­loaded on An­droid and iOS plat­forms. While launch­ing the mo­bile ap­pli­ca­tion, Union con­sumer af­fairs min­is­ter Ram Vi­las Paswan said the app will help the min­istry ad­dress is­sues re­lat­ing to 42 sec­tors such as bank­ing, in­sur­ance, air travel, real es­tate, to name a few. The min­istry will process the com­plaints for re­dres­sal for nearly 250 cat­e­gories of prod­ucts and ser­vices. He added the con­sumers will get reg­u­lar up­date about the sta­tus of their com­plaints and these will be closed only when the con­sumers sub­mit that the is­sues are re­solved or they are sat­is­fied.

Full re­port on www.toi.in

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