Infosys buys Irish contact centre operator
Bengaluru: Infosys BPM, the business process management arm of Infosys, has acquired Waterford (Ireland)based customer contact centre operator Eishtec, The Irish Times has reported. Eishtec, it said, employs 1,400 people. The report said the “merger would provide an opportunity for growth, with Eishtec and Infosys BPM already sharing some key clients”.
Eishtec was co-founded by Heather Reynolds in 2011. Reynolds has over 25 years industry experience in the services sector across many companies including AOL, Dell UK, and TalkTalk Group, where she held many senior management roles. Eishtec delivers customer solutions for clients across a broad spectrum of industries including technology, telcos, utilities, government and retail sectors.
As part of the deal, the current management team at Eishtec will stay on after the merger. Employees are expected to transfer with the business, the news report said. Eishtec counts T-Mobile, Trasna and Orange as some of its customers.
Prior to this, Infosys BPM bought Portland Group for A$37 million in an all-cash deal in 2014. Portland was founded in 1999 as a procurement technology company.