In­fosys buys Irish con­tact cen­tre op­er­a­tor

The Times of India (New Delhi edition) - - Times Global - TIMES NEWS NET­WORK

Ben­galuru: In­fosys BPM, the busi­ness process man­age­ment arm of In­fosys, has ac­quired Water­ford (Ire­land)based cus­tomer con­tact cen­tre op­er­a­tor Eishtec, The Irish Times has re­ported. Eishtec, it said, em­ploys 1,400 peo­ple. The re­port said the “merger would pro­vide an op­por­tu­nity for growth, with Eishtec and In­fosys BPM al­ready shar­ing some key clients”.

Eishtec was co-founded by Heather Reynolds in 2011. Reynolds has over 25 years in­dus­try ex­pe­ri­ence in the ser­vices sec­tor across many com­pa­nies in­clud­ing AOL, Dell UK, and TalkTalk Group, where she held many se­nior man­age­ment roles. Eishtec de­liv­ers cus­tomer so­lu­tions for clients across a broad spec­trum of in­dus­tries in­clud­ing tech­nol­ogy, tel­cos, util­i­ties, govern­ment and re­tail sec­tors.

As part of the deal, the cur­rent man­age­ment team at Eishtec will stay on af­ter the merger. Em­ploy­ees are ex­pected to trans­fer with the busi­ness, the news re­port said. Eishtec counts T-Mo­bile, Trasna and Or­ange as some of its cus­tomers.

Prior to this, In­fosys BPM bought Port­land Group for A$37 mil­lion in an all-cash deal in 2014. Port­land was founded in 1999 as a pro­cure­ment tech­nol­ogy com­pany.

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