Fly­ers to get SMS alert for flight de­lays

The Times of India (New Delhi edition) - - Times Nation - Sau­rabh.Sinha @times­

Pithor­a­garh: Air­lines will hence­forth have to in­form pas­sen­gers by SMS about any flight be­ing de­layed beyond half an hour or a last-minute gate change at a de­par­ture ter­mi­nal, the Direc­torate Gen­eral of Civil Avi­a­tion (DGCA) said on Fri­day.

“Air­lines must send SMSes ev­ery 30 min­utes to keep the pas­sen­gers up­dated about any flight de­lay, can­cel­la­tion (and) board­ing-gate change,” states a di­rec­tive is­sued to all car­ri­ers by DGCA chief Arun Ku­mar.

Flight de­lays in air­ports like Delhi, Am­rit­sar and Lucknow are com­mon in win­ter. Once a flight orig­i­nat­ing from any of these air­ports is held up, the rip­ple ef­fect is felt across all sec­tors that the air­craft is sched­uled to travel that day.

“All nec­es­sary as­sis­tance must be pro­vided to the pas­sen­gers for their con­nect­ing flights. In case of de­lay, air­lines should make ap­pro­pri­ate ar­range­ment(s) to pro­vide wa­ter, re­fresh­ments and meals,” states the di­rec­tive.

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