‘All our attention is directed towards the digital front and improvisation in terms of complying with the new normal’

At Renaissance Mumbai, Hospitality has always been about the connection and bond one share with a guest and associate alike, and with a pandemic, each day is learning in itself. The more the challenges, the better the understanding of how we need to deal with them, we are taking each day at a time and for those that we have found a solution for, we are dwelling and practicing to just make ourselves better in that paradigm.

All our attention is directed towards the digital front and improvisation in terms of complying with the new normal. It is a given fact that the pandemic has impacted our revenues drastically and conventions being the major revenue generating driver, have faced losses; however, we have identified alternate measures to recover and build on this gap created. There are numerous takes on how we can best move forward and adapt to the changing circumstances. We focused on our prime and strongest factor - the conventions with its spaces can comply with the government norms of social distancing.

In the forthcoming future, domestic tourism will be the peak of the hospitality industry; as travellers would prefer to stay within the state and country. We have worked on garnering deals and packages on staycations to let families choose when they would want to come and stay with us, while we have given them the flexibility of booking at discounted rates with our Save Now, Stay Later offer. While resorting to luxury even, safety plays a key role and guests will tend to prefer in-room dining to sitting in a restaurant with strangers from different domains, there is a need to ensure a seamless contactless experience. To not only regain the confidence, but also assure them at the same time that we care and we will do everything in our spectrum to ensure the delivery of the same.

Being a cluster property, at Renaissance Mumbai as well as Marriott Executive Apartments, we have aimed at adapting new Standard Operating Procedures and protocols. We have resorted to using our home delivery through Marriott’s IP ‘Marriott On Wheels’ and have recently started safe and contact-less home delivery to ensure that our guests are seamlessly connected with us. We have also identified virtual tours and site inspections for guests as an option to view our majestic complex property. The R.E.N Meetings App, which is a digital Meeting Services App has been created to ensure the meeting experience is a success. The app connects you simply and discreetly to our team of R.E.N. Meetings Experts at the drop of a hat before, during, and after your event; anytime, from anywhere.

Hygiene and sanitation were ideally sought after in the hospitality industry from the very beginning, but our Commitment to Clean is a promise to ensure the life of each guest and associate coming in is looked after and taken extreme care of.