‘Technology has played a crucial role in the pandemic as it has helped in providing solutions to many problems’
While the Year 2020 threw the world into chaos, forcing industries to either overhaul their operations or rethink new strategies to survive; New Year 2021 seems to be bringing along new hopes and opportunities for better gains in occupancies and regular travel. However, it is difficult to predict the actual revival but especially when we don’t have the cure yet, but the real pick up in business, travel and revenues is expected between 3rd and 4th quarter. But, I strongly feel that the use of latest technology will help ensure safety and reduce health risks.
Technology has played a crucial role in the pandemic as it has helped in providing solutions to many problems. If today, we have been able to introduce and provide contactless services to our guests in order to ensure safety and reduce health risks, all this has become possible with the help of innovative technology. Virtual meetings have become a trending chapter of today’s life. Digital platforms have evolved like never before. Contactless payments, contactless check-in and check-out, contactless food ordering, are all fine examples of technological change. In fact, technology has kept us all together and connected through the tough times.
Secondly, in the post lockdown phase, safety and hygiene took priority over everything else and became the key to restore the confidence of the guests and associates. To ensure that everyone visiting the hotel feels the same warmth and comfort with us while experiencing the sense of safety, we have adopted various measures which include highest levels of cleaning and sanitisation in all areas of the hotel.
At Eros, we emphasise on creating a valuable experience for our guests, rather than just a stay. To enhance this experience, we have introduced #EROSCARE initiative under the name of which we implemented a comprehensive outline of safety measures such as screening of guests and team members at the hotel entrance, the highest level of cleaning and sanitisation practices, touchless soap dispensers, sensor taps and automatic sanitizers to avoid contact, PPE in all relevant areas, self-declaration forms during check-in to assess guest’s medical and travel history, staggered seating in restaurants and guest areas, glass shielding at the reception desk, sanitisation of guest luggage at the entrance, strict protocols for holding events and conferences, markings and queue manager placements to encourage safe distancing, digital/ contactless payments, adequate display of various do’s and don’ts in all guest and back areas, dedicated Hygiene and Safety Manager and trainings and mock drills for team members to prepare them for any emergency situations. All these measures are in line with the guidelines issued by the World Health Organization (WHO), Ministry of Health and Family Welfare (MHFW) and Food Safety and Standards Authority of India (FSSAI).