Ajay Kanojia

General Manager, Sayaji Hotel Pune

The pandemic has taught tourism and the hospitality industry new ways to deal with guests and their bookings. The sudden outbreak of COVID-19 swept like a hurricane, adding a layer of panic and depression in the hospitality industry. The second wave was even more severe, as a result, the travel was impacted, and yet again the impact was immense. Nevertheless, the situation got stable, and people are now cautious of their safety. We have been taking extreme precautions, and at the end of 2021, we have seen a hike in occupancy up to 85 per cent, and we hope to see the rise continue and wish to see stability in the industry.

Following difficult times, 2022 offered to coruscate hope for the return of travellers and guests. Now, due to Omicron, the world is in a state of flux, and no one knows what will happen. Everyone is very cautious nowadays, and we continue to follow safety norms. We understand how safety is important for our guests, and our guests trust that they are safe with us. We prioritise safety by incorporating masks, social distancing, placing hand sanitizers, and everything related to safety. COVID-19 has fundamentally changed the way we travel, and we believe in delivering in-depth cleanliness and ensuring safety right from check-in to check-out. We will continue to deliver the same to ensure our guests and staff remain safe.