Jyoti Mayal

President Travel Agents Association of India

A candid and forthright spokesperson and leader of the travel fraternity, Jyoti Mayal holds the rare distinction of justifying and juggling multiple responsibilities simultaneously. Currently, the President of TAAI, ViceChairperson of FAITH, Board Member at CII National Committee on Tourism & Hospitality. Jyoti has led the charge in one of the most critical of times in the History of the Indian Travel Industry.

Aproven leader with forwardthinking, innovative management, and dynamic abilities, she has a burning desire to contribute her services and expertise for the betterment of the travel trade and a vision to raise the standard of the travel and tourism industry. Awarded time and time again for “Woman Entrepreneurship” and “Woman of Substance” by multiple organisations and forums, Jyoti is indeed a champion and shining beacon of the Indian travel industry. A graduate from Delhi University with a degree in Interior Designing and Diploma in Travel and Tourism, Jyoti Mayal is a Director at New Airways Travels, Delhi since 1980.

“Good leadership produces more leaders than followers. As a leader, I try to find potential in each employee of mine and then assign them to work accordingly. Empowering someone begins with finding the right kind of work

one can do, and then utilisation of that talent. I have been in the industry for long and the industry is my extended family and thus prefer taking everyone along, in both small and big decisions as a team. A woman always has a natural instinct to follow her mind and heart.”

Jyoti attributes her success to her two major traits being Flexible and Firm. It may sound way too oxymoronic, but this is the way it is. Flexible in a sense, that she does not confine herself to limited notions and perceptions of people when it comes to trying something new or going an extra mile, and firm in a way, that she sticks to her values and ethics and tries to be as positive as possible, to tackle unwarranted situations and catastrophes like the one we have witnessed in the guise of COVID.

Jyoti believes that a good leader needs to be full of empathy, understand the need and requirements of their employees, and build a safe environment for them to function. Empathy motivates employees by making them feel valued, generates goodwill with business partners, aids career advancement, and finally fosters a productive work culture.

Next Vacation: Sri Lanka, for the 66th TAAI Convention from April 19-22, 2022.