Munnmunn Marwah

COO Think Strawberries

Munnmunn Marwah has a yearon-year track record demonstrating growth and has profound knowledge and hands-on proficiency in strategy building for new product launches, product positioning, and brand management. She has proven credentials in building effective relationships with ultimate decisionmakers, seizing control for rectification of critical problem areas, and delivering on customer commitments.

Munnmunn is responsible for the overall business development of the organisation. With 25+ years of varied travel industry experience, she has successfully developed partnerships and maximised revenues for some of the world’s leading tourism products and destinations.

On engaging and empowering people, Munnmunn shares a familiar phrase: “people leave managers, not companies.” Thus, for her, each member of the team is different in terms of their skills, personality, and needs – both personal and professional. It is her responsibility as a leader to work with them closely, allow them to use their strengths every day, be sensitive to their needs, and try to bring out the best in them. No one likes to be micromanaged, and therefore, her endeavour always is to have an adaptive mindset and inspire the team to be accountable besides giving them the space to take ownership of their work.

Munnmunn believes that an organisation with truly empowered employees reaches levels of productivity otherwise not achievable, and that is what she has always sought and strived for – to empower her team while focusing on their purpose.

“It is important to understand that as a leader, you don’t manage people; you lead people and manage the work and this is what my leadership motto is. Successful leaders are enthusiastic, empathetic, have a flexible mindset and are willing to try new ideas.”

Munnmunn also mentions that praise and recognition have always been crucial in improving employee productivity. The workforce thrives in an atmosphere where appreciation is well regarded! One of the biggest learnings for her over the years has been that one’s success is directly proportional to the amount of effort one puts into managing and developing the individuals in the team.

According to Munnmunn, empathy is a vital leadership attribute. Empathy has taken on a new definition and priority as a result of the life-changing COVID-19 pandemic. As her team navigates new personal and professional challenges brought on by the pandemic, she firmly believes it’s more important than ever to lead with empathy.

Next Vacation: New Zealand and Australia are destinations that top Munnmunn’s bucket list right now!