Travel Trade Journal

Radhika Khanijo

- CEO & MD Welgrow Travels

With over 23 years of rich and varied experience, Radhika started her stint with the travel industry wanting to curate travel experience­s of a lifetime. She

wanted to plan each step of the journey, and every moment on the trip for her discerning clientele, so that the holiday experience would be a really memorable one.

Doing what she loved, she did not even realise when did she transform her entire business to crafting travel experience­s rather than just selling them. “Every person is unique. And so are their perception­s and preference­s. As such, there’s no reason why there should be a travel itinerary that suits everyone.”

Emphasisin­g the need for team empowermen­t, Radhika elaborates that it is very important to find ways of ensuring high performanc­e and productivi­ty while helping the team to maintain their energy, drive, and mental and physical health. Being caring and concerned for employees’ well-being personally and for their families is touchpoint for them.

As a leader, she feels it is important for her to take her team along both in the ups and downs of her business she is forthright and genuine with her team so that they can relate to her actions even when they have to bear the storm together.

“Empathy is a soft skill for many, but I feel I was taught by my parents at every step of my life. May it be home workers or staff working with my dad. The lesson of empathy came as a gift from them and has always been my strong skill.”

Next Vacation: Later this year, she intends to visit London to meet her sister.

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