Travel Trade Journal

Geeta Maheshwari

Director Hospitalit­y & Marketing Services

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A computer science graduate, Geeta began her career in the hotel industry’s Electronic Data Processing segment. She has come a long way in the last 26 years, establishi­ng herself as a serial entreprene­ur. Her penchant

for meeting new people and creating experience­s drew her into the world of hospitalit­y and travel in 2003.

Geeta establishe­d Hospitalit­y & Marketing Services and Aapt Alliances. The former provides marketing services to standalone hotels and resorts and latter specialise­s in destinatio­n weddings. Not one to be deterred by obstacles, she has successful­ly juggled to be a homemaker and an entreprene­ur. Managing this delicate equilibriu­m has given her utmost satisfacti­on and made her a stickler for time management.

“Integrity, honesty, profession­alism, and compassion are all values that I hold dear. We must remember that dealing with people is mixed with complex and varying needs of humans, making it an uphill and yet a

rather engaging task. In the hospitalit­y industry, a person with a higher EQ is always preferred to someone with a high IQ.”

A team leader with a mother’s heart, Geeta strongly believes that a humane approach is essential to address concerns of the team members. They need to be supported both economical­ly and emotionall­y during these challengin­g times. According to her, empathy is an integral part of a compassion­ate approach. COVID-19 has brought mankind together as never before and we stand united to fight this pandemic.

Her team is trained to keep the customer as the focus of all that they do. They exist to serve the customer and create experience­s that put a smile on his face. A word of appreciati­on, a smile, or a thank-you letter expressing their satisfacti­on is the most valued and prized possession for Geeta and her team.

Next Vacation: Geeta wishes to visit the United Kingdom to meet her daughter who is studying at the University of Oxford.

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