Udaan Hotels and Resorts raising the bar for eco-conscious getaways in Eastern India
With a focus on wellness, sustainability, and cultural richness, Udaan Hotels and Resorts offers a distinct and eco-conscious getaway for travellers seeking tranquillity in the hills of Eastern India. With a keen eye for innovation and a passion for hospitality, Nishi Kant Agarwal, Managing Director, Udaan Hotels and Resorts, leads the brand in delivering exceptional guest experiences. With us, he shares invaluable insights into the brand’s ethos and plans for the future.
Udaan Hotels and Resorts, with a network spanning 15 operational hotels, gracefully dot the landscapes of Darjeeling, Gangtok, Pelling, Lachung, and Siliguri and prides itself on its dedication to providing guests with unparalleled experiences. Firmly rooted in the values of #Goodstay, #Goodfood, and #Goodpeople, the brand is committed to delivering exceptional amenities ensuring guests enjoy a comfortable and memorable stay. With a team of welltrained employees, the brand consistently strives to offer excellent guest service, embodying its commitment to quality and hospitality.
Strategic Location Selection
Udaan Hotels strategically selects hilly locales for its properties, providing guests with serene and picturesque surroundings setting them apart from urban or coastal hotels. The process of choosing new locations involves a comprehensive assessment that ensures the success and sustainability of each property while delivering exceptional experiences amidst nature’s beauty.
“Selecting new locations for Udaan Hotels involves a meticulous process, encompassing market analysis to understand demographics and tourism trends and evaluating the competitive landscape to identify market gaps. Accessibility to transportation hubs and key attractions is prioritised, ensuring convenience for guests. Additionally, the potential for market growth, whether in tourism, business, or residential sectors, is carefully assessed to ensure long-term viability,” says Nishi Kant.
Green Getaways
As a pure vegetarian leisure hotel group, Udaan Hotels and Resorts uniquely caters to guests who adhere to vegetarian diets or prefer vegetarian options. This specialisation ensures that vegetarian guests enjoy a diverse range of highquality and tailored culinary offerings, filling a niche that may not be as readily available in other establishments.
Nishi Kant further elaborates, “We regularly emphasise our wellness with spa offerings, complementing the serene ambiance of hilly locations for guests seeking respite from city life. We prioritise environmental sustainability through eco-friendly practices and preserve the natural beauty of our surroundings. The unique experiences curated at our hotels showcase the cultural richness and historic heritage of hilly locales. Overall, the combination of all these aspects sets Udaan Hotels apart as a distinct option for travellers seeking a tranquil and ecoconscious getaway in the hills.”
Setting Benchmarks
With accolades such as ‘Fastest Growing Hotel Chain’ and ‘Best Boutique Hotel Chain,’ Udaan Hotels continuously innovates and evolves its guest experiences to stay ahead in the competitive hospitality industry, meeting the ever-changing preferences of travellers.
“At Udaan Hotels, we prioritise guest satisfaction through meticulous market research and guest feedback analysis. Leveraging technology, we enhance experiences with our smart room features and high-speed internet, meeting the demands of tech-savvy travellers. Our attention to design and aesthetics creates unique environments that delight guests and differentiate us from competitors. Culinary excellence is paramount for us, with locally sourced ingredients and signature dishes curated by renowned chefs. Our personalised services ensure each guest’s needs are met, leaving a lasting impression. We also invest in continuous training and development, empowering our staff to consistently deliver exceptional service while embodying hospitality best practices and cultural sensitivity,” assures Nishi Kant.
Shaping the Future
As the hospitality industry evolves, the MICE and wedding segments continue to be lucrative avenues. Udaan Hotels has invested in state-of-the-art facilities in its current properties, including spacious conference rooms, banquet halls, and exhibition spaces equipped with the latest technology and amenities. These venues are designed to accommodate averagesized events, meetings, conferences, weddings, and social gatherings. Nishi Kant adds, “We are also coming up with new properties that will cater to larger groups for MICE and wedding sections. For these, we have chosen locations like Gajoldoba in West Bengal.”
Looking forward to 2024, Udaan Hotels is prioritising the mastery of trade, specifically in the North Bengal and Sikkim regions. They have ambitious plans to have 15 more hotels operational by 2025, aiming for a total of 30 hotels. This year, the hotel group’s top priorities centre around enhancing the guest experience while advancing their commitment to sustainability and innovation. Key areas of focus include excellence in guest experience, employee well-being, skill development, and professional growth.