How to retain employees...

In a bid to counter the high attrition rate in the industry, the experts from the travel trade offer a few solutions. catches up with the latest trends.

The

travel and hospitality industry is plagued with a high attrition rate. While some blame the erratic nature of the job, many feel that the vulnerability of the industry to factors such as price rise, competition and inept nature to adjust to changes add to the employee’s distress. Therefore corporates today have improved and reworked their HR policies. Marriott Hotels has consistently won several awards in the ‘best place to work’ category over the years. A feat not easy to have achieved, Gurmeet Singh, Area Director of Human Resourses - India Maldives - Marriott International says “We ensure that there are ample growth opportunities for our people within the organisation. Also we strive to create an environment which is full of fun. It is rather a matter of great pride for us that our people look forward to coming to work every single day because we believe that our people are upholders of our brand- its custodians, people who will sustain Marriott

Says Alpana Banerjee, Chief Human Resources offices for employees to access breaking news or the latest the T20 match score.”

Raj Tanwar, Head, Human Resources, Thomas Cook adds, “We consciously organise regular group offsite tours and each of these have specific objectives. Usually they are combined with business and employee development needs. Constant follow up and feedback by leaders of the respective sections with their staff has yielded positive business impact.” The golden rule of employee satisfaction is to keep a stress free zone in office where grievances of the employees can be easily addressed. And what the employee really wants is not motivation from the organisation, but the abolishment of the act of demotivating them.