Largest market share for ITQ
InterGlobe Technology Quotient (ITQ) has laid strategic plans to release path breaking applications to garner the largest market share in the GDS space, which is backed by adept manpower. JB Singh, President and CEO, InterGlobe Technology Quotient talks t
In line with the changing times, it’s important to nurture and train manpower for a company that wants to grow its market share and command the leadership position. Inter-Globe Technology Quotient (ITQ) is leading in this department by enhancing the outlay for training its manpower to make them excel amid the fast changing world.
“The macro picture suggests that it’s unlikely that the West will bounce back immediately, while the good thing is that it has started to stabilise. However, my projection on the Indian scenario is stable and bullish in the long run. We have had a very meaningful run in the previous year despite challenging business environment and had retained all our key accounts. Moving forward, we look forward to more client acquisitions,” says Singh.
To enhance their client experience as it heralds into more optimistic future, ITQ has strengthened the skill set of its help desk, technical staff and had also undertaken software up gradation.
“It’s an important opportunity for all the stakeholders in the travel trade to curtail costs and streamline processes. We have maintained a stable growth amid the capacity shrinkage in past few months. In fact, we have utilised the past 18 months to streamline processes, curtail costs, and increase the outlay on training our manpower to ensure superior performance,” said Singh.
“The manpower is the back bone of every business, especially, in the fast changing travel industry that is being ruled by innovations in technology and changing consumer buying behaviour. We, at ITQ and Travelport, believe that under such circumstances, it’s important to upgrade the skill set of our manpower, who will
We, at Travelport and ITQ, believe that the world is changing fast and there is continous need for innovations in technology
then be in a far better position to deliver enhanced results,” he added.
In the GDS space, the key elements that will determine the future of leadership include technological innovation and content. In this regard, ITQ had already laid strategic plans to release path breaking applications to garner the largest market share backed by adept manpower.
“We, at Travelport and ITQ, believe that the world is changing fast and there is continous need for innovations in technology. The changing technology should make it easier to service the client lifecycle, should be easily accessible and create incremental business opportunities,” said Singh.
“We have lined up many innovative applications customised as per the unique requirements of the Indian travel industry. Travelport Rooms and More will be one such application to be launched in 2012 that is presently under pilot testing and will be shortly released in the Indian market. It will bring about 2.5 lakh worldwide hotels in the reach of the travel agent in India. Gradually, it will represent over 7.5 lakh worldwide hotels,” said Singh.
Going forward, Singh highlights that plenty of the new set of opportunities will be found in the Tier II, Tier III, and even Tier IV cities. “The quantum increase in quality accommodation across the board and especially in the smaller cities, backed by the enhanced air- connectivity, make them ripe markets that will yield handsome growth for all stakeholders in the travel trade,” said Singh.
In fact, Singh has also lined up an interactive guest presentation at the sixth ADTOI Convention being organised by ADTOI at SKICC, Srinagar on O ct 12-13, 2012. The presentation will apprise the delegates of many lucrative opportunities and the effective use of technology to grow business.