List of new ‘solutions’

Queue Automation Module

automates tasks like checking waitlist status, handling schedule changes, scanning for unticketed reservations.

Fare Record Automation

helps checking PNRs for expiring and expired Ticket Fare Records, and alerts travel consultants for follow-up, have these queued for automated ticketing timeline reminder to the travellers or automatically re-priced via Abacus Ticketing Express depending on how it is configured.

Service Fee Automation

automatically applies service fees to new and updated PNRs to prevent revenue loss through errors or oversight.

Through an integrated rule engine, service fees can be applied according to the agency needs based on minimum or standard fee logic, Emergency Travel Service (ETS), and even on touches (changes) to the PNR.

Automated Messaging automates the sending greetings and offers to customers based on specific triggers such as birthdays and anniversaries complete with tracking of click throughs and open rate. Customer lists can be imported from any customer database platforms, including Abacus ClientBase and third party database in an Excel format.

Automated Ticket Receipt

automates the tasks of generating custom ticket receipts complete with QR, 2D or barcodes based on the templates pre-defined by the agency. Setup to work with Abacus Ticketing Express, it will format and deliver the ticket receipt as soon as the ticket has been issued, relieving travel consultants of the need to activate this manually, especially during peak travel seasons

Other modules will also be introduced progressively as Abacus AutomationHub is being rolled- out. Built on open standards, Abacus AutomationHub is designed to be able to support local and customised modules.