Making travel agents smarter
Abacus looks forward at offering new automation options. It also aims at providing solutions to help the travel agents meet the growing demand from travellers to save costs.
Abacus, in its pursuit of equipping the travel trade partners with state-ofthe-art technology, will add two more product offerings.
According to Jeet Sawhney, Managing Director, Abacus India, “There is a constant need for travel companies within the country to be able to better service their clients. Abacus will launch two new solutions in the market. Abacus AutomationHub is designed to automate business processes, allowing travel agents to eliminate timeconsuming manual tasks such as scheduled change notification, waitlist status processing as well as itinerary delivery. The solution is also fully hosted by Abacus and works both during and outside office hours ensuring the travel companies are able to provide their customers with more efficient service and also to ensure that they get access to the most updated information when needed.”
“The other solution Abacus will be rolling out is Abacus RoomDeal, aimed at providing a solution to help travel agents meet the growing demand from travellers to save costs. With Abacus RoomDeal, travel agents will have access to the widest range of hotel content, including hotels that are not part of the Abacus GDS. With net rates provided by hotel wholesalers, travel companies will have the ability to determine their own markups, allowing them flexibility and control in the rates they provide to their customers,” he added.
Moreover, Abacus expects to see India maintaining its position as a leading travel market within the Asia Pacific region. “The travel industry within India is set to see greater growth in 2013. This will be brought about both by the stabilisation of the overall aviation situation as well as the continued rise of the middle class which will lead to increased travel. In fact, India has been bookmarked to be one of the five largest markets for domestic passengers with an expected 107 million domestic travellers expected by 2016,” said Sawhney.
“India will continue to experience strong growth driven by a large population, growing middle class, rising disposable income as well as a growth in high spending foreign tourists,” he added.