Flights of 2015 to fly on gizmo wings

A research by SITA predicts that it will be the norm for passengers to book tickets using their phones and tablets, and airlines to pass on flight status and updates using apps.

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2015, the way we travel will change significantly fuelled by innovation in IT - used by airlines, airports and passengers. This is according to SITA report - Flying into the Future. Over the next three years, the industry will see a major transformation in the way passengers buy travel services and use self- service along their journey. In addition, these journeys will take place in a fully mobile and social environment, with airlines and airports intelligently using vast quantities of data to deliver real service and operational improvements. Nigel Pickford, Director Market Insight, SITA, said, “Information technology has already had a major influ- ence on air travel. And with the number of global travellers expected to double by 2030, it will continue to lead the way for the industry. Our survey analysis shows four major IT trends which will shape the entire travel experience, from how we book flights to how we interact with airlines and airports during the journey, to the kinds of services we expect.”