Reaffirming faith in agents
Air France-klm-delta will relaunch its B2B portal as www.agentconnect.biz with enhanced information, services and assistance.
With
an aim to augment services on its B2B platform, Air France-KLMDelta is in process of relaunching its B2B portal www.afkl.biz. Effective June 13 this year; the airline’s B2B website will be named as www.agentconnect.biz, which will have improved information on its products, routes and services. The new portal will also provide travel agents with vital information on airline policies and offer 24x7 access to online services such as PNR confirmations, name change, etc. Travel agents who are cur- B2B portal and take advantage of the services provided.
According to Kamal Sengupta, Director SalesSouth Asia, Air France-KLM, cent is generated from our direct channels like website and sales team. Thus, travel agents are an important sales channel for us. Through this new initiative (of relaunching a web portal), our endeavour is to make ourselves more available to them ( travel agents) with our products and services which will assist in meeting the needs of the end consumer.”
To cater the offline part, the airline group launched the All-India Sales Support desk in July, 2012. This desk aims at providing seamless service to all contracted partners in sales support queries. Furthermore, to assist the key trade partners (who can access the desk via a desiccated process to avail VIP service), a specialised desk was launched on March 1 with the objective to give those select partners more prioritised, efficient and professional service. Commenting on these services, Gupta said, “From the sales support desk, we cater to the top 15 partners from multiple locations in India. The desk is the centralised cell of indoor sales based in New Delhi. It is a solution-provider for all trade partners under special contract with us. The key agents are encouraged to forward all their queries for corporate ticketing by mail. The response time is just under half an hour.”