Beating summer blues with the Met
The Metropolitan Hotel & Spa, New Delhi has been recently renovated; and innovative design, modern technology and eco-friendly practices have been enhanced to attract domestic travellers in the summers.
TT BUREAU According
to Sanzeev Bhatia, General Manager, The Metropolitan Hotel & Spa, New Delhi; innovation is the most essential part of success of hospitality. “The most important part of the hospitality industry is guest service. We keep on innovating our training modules based on guest feedbacks and ensure consistent training to all staff members.”
“The next step is problem solving for which we have Defect Tracking System to enhance quality of delivery. In the current scenario, security is paramount, particularly in the case of single female travellers. We have
We introduced few non-smoking rooms/guest floors, enhanced and updated wifi system, club lounge on club floors and NeoVeda Spa with ayurvedic therapies
ensured the security and privacy through special handling procedures for such travellers in our hotel,” he confirms.
The Met was recently renovated and innovative design, modern technology and eco- friendly practices have been enhanced with new ideas and bright insights. “We introduced few non-smoking rooms/guest floors, enhanced and updated wifi system, club lounge on club floors and NeoVeda Spa with ayurvedic and international therapies,” he adds.
The hotel is targetting domestic leisure travellers during the summers. “We focus on domestic clientele during summers. This is otherwise a low period for inbound leisure travellers and thus, domestic segment helps us to fill in the gap. Usually, during the other months, our share from inbound corporate market is the maximum,” he informs. Talking about Delhi being more of a business destination and how the state is changing its dynamics and attracting other sets of travellers, the GM opines, “The recent report released by Hotels.com reveals Delhi is the most preferred Indian destination among international travellers for their holidays to India. Another segment growing in Delhi and other metropolitan cities in India is MICE. We are very well present in leisure segment also. With few series of groups from different travel management companies and through FIT & GIT business, our MICE business is also growing well.”
Regarding the initiatives for the B2B market, Bhatia points out, “The alliance between the travel agents/ tour operators and the hotels has become crucial. Most of the international travel agents are picking up the inventory and rates through B2B por- tals or wholesale travel companies only. The Met is strongly present on all these B2B portals and we get good share of business from this market. We also have few tie ups with offline wholesale travel companies in the international market.”