Visa power for travellers
Imran Khan, Director, Visa Master, says that the members in his team are well-equipped to guide travellers to the best of their ability so that they get their visas hassle-free and on time.
How do you work to ease visa processing?
In our organization, we have employees who have been handling visa queries for a long time and are experienced in this field. For each country, we have an expert team looking into every detail to help consumers get their visas in a snap. The members in this team are well equipped to guide the travellers to the best of their ability so that they do not miss out on any of the formalities.
How does it help travel agents?
We provide travel agents with timely updates and inform them in case there is a change in the visa norms of a particular country. We also make sure that we share proper guidelines about filling up documents and forms, so that there is no discrepancy and their clients get their visas on time.
With visa outsourcing, how has visa processing changed in India?
Earlier, getting a visa to a particular country from their embassy was an extremely tedious and time-consuming process. However, outsourcing has now changed the game. All travellers need to do is contact agencies like us and we can guide them, check their documents and submit it for them. We also provide them with a one tracking ID so that they can track the status of their visa online.
How helpful is technology for you?
Technology has the great advantage that it allows service industries to replace expensive human labor, not only reducing costs, but also avoiding issues of customer service. Yet, technology may sometimes also produce a whole new set of unintended consequences.