Tourism: A change of course

Thomas Cook In­dia’s Cen­tre of Learn­ing is do­ing just that. This year will see newer mod­ules and a con­sol­i­da­tion of the old.

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An in­dus­try that is so dy­namic in na­ture de­mands train­ing that is con­stantly evolv­ing as well. The Cen­tre of Learn­ing, a di­vi­sion of Thomas Cook In­dia, was orig­i­nally con­cep­tu­alised to feed its in­ter­nal re­quire­ments. As a re­sult, it would in­tro­duce a new course or syl­labus when­ever the de­mand for it emerged in the head of­fice.

It con­tin­ues to do this even to­day, al­beit not just for the company but for the in­dus­try as a whole. Smeeta Gul­vady, VP & Head of Cen­tre of Learn­ing, says, “This year, we have con­sol­i­dated the cur­ricu­lum as well as added mod­ules.”

What’s new

The new mod­ules in­clude newer des­ti­na­tions. “The new batch will re­ceive class­room train­ing on Is­rael by the Na­tional Is­rael Train­ing Of­fice in In­dia. This is the first time that this train­ing has been con­ducted out­side Is­rael. We have a plan of ac­tion for Phase Two as well,” Gul­vady re­veals. The cen­tre had con­ducted the same train­ing for about 400 agents panIn­dia ear­lier this year. Another new des­ti­na­tion that the stu­dents will learn about is South Africa. “We have now tied up with South African Tourism to con­duct the SA Spe­cial­ist On­line pro­gram for our stu­dents from this year. Yes, they are pretty smart!” she adds. Star­wood Pro is another new mod­ule that will be added.

Talk­ing about the ex­ist­ing mod­ules, Gul­vady says that the cen­tre tries to in­cor­po­rate as many dif­fer­ent types of tourism as pos­si­ble. “This is why we have train­ing on cruises by Royal Caribbean. Stu­dents need to know more than tick­et­ing, and cruis­ing is some­thing that is com­ing up in In­dia. We be­lieve that we need to work closely with the in­dus­try to mould the fu­ture torch­bear­ers.”

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