‘Be re­cep­tive to change’

Kan­war­jeet Singh Kochhar, Man­ag­ing Di­rec­tor, Best Western Taurus, talks about changes af­fect­ing the hos­pi­tal­ity in­dus­try, the rel­e­vance of travel trade in this day and age, and his ex­pec­ta­tions from the im­ple­men­ta­tion of Visa-on-Ar­rival. A few ex­cerpts fr

TravTalk - India - - HOTELS -

We will all agree that run­ning a business to­day, is more com­pli­cated and re­quires more re­sources than in the past. Tech­nol­ogy to­day plays a ma­jor role in almost all as­pects of hos­pi­tal­ity.

We need to be re­cep­tive to change, and ex­tremely will­ing to ac­quire new skills. And in th­ese times of rapid change, strate­gies must be for­mu­lated and im­ple­mented quickly and swiftly.

In our kind of business, ho­tels oc­cu­pan­cies are af­fected by a lot of ex­ter­nal fac­tors such as sea­son­al­ity, con­fer­ences and sym­po­siums be­ing held in the city, shift in gov­ern­ment poli­cies and of course the very es­sen­tial com­pet­i­tive set. Th­ese days, the guests are spoilt for choice. They have a plethora of ho­tels to choose from in each seg­ment. There­fore, even in the cap­i­tal city of Delhi, our oc­cu­pan­cies fluc­tu­ate from 25% dur­ing lean sea­sons, to 80-90% dur­ing peak sea­sons.

To­day, our business part­ners work hand-in-hand with us. In fact, they en­joy a very dom­i­nant po­si­tion in our business mod­ule. For rooms, I can com­fort­ably state that our 50% business comes through TAs/OTAs and count­ing.

How rel­e­vant is the travel trade in this day and age?

Travel is in­dis­pens­able to hos­pi­tal­ity in­dus­try. What is the point of hav­ing a beau­ti­ful prop­erty at a scenic lo­cale, if there is no ac­ces­si­bil­ity? To­day, guests are spend­ing lesser num­ber of nights out­side their homes, and this is made pos­si­ble with the con­stant en­deavor to im­prove con­nec­tiv­ity, in­fra­struc­ture and con­scious ef­fort to built ho­tels closer to the air­ports.

I most def­i­nitely will vouch for Modi Gov­ern­ment’s VoA pol­icy. It will pro­vide a ma­jor boost to In­dia’s push to de­velop into one of the world’s note­wor­thy tourist des­ti­na­tions — a po­si­tion that it rightly de­serves. But with in­creased in­bound tourists, we need to fo­cus on In­dia as a brand. In­dia seems to of­fer ev­ery­thing, from deserts to ever­green forests, beaches to snow­clad moun­tains, an­cient his­tor­i­cal sites and pilgrim cen­tres to mod­ern-day ur­ban hotspots. We also need to im­prove our in­fra­struc­ture, clean­li­ness and up­keep. Tourists do not only see mon­u­ments. They are also ex­posed to var­i­ous other things, which make a deep im­pres­sion on their minds and con­trib­ute to the over­all ex­pe­ri­ence.

Newspapers in English

Newspapers from India

© PressReader. All rights reserved.