Take preventive measures

Conduct due diligence for any new corporation soliciting your services in booking airline tickets For a corporate sale, verify that you are contacted by your usual contact person at this corporation Answer only to the email address you have stored in the customer’s profile, and not to the one the email was sent from If you are told not to use the lodged corporate card you have on file, but to use a personal card instead, be extra diligent in applying the security measures you deploy for any sale made to unknown parties Remember that Resolution 890 recommends that the agent demands the card security code (CVV2) and verifies that the authorisation approval indicates it is it a CVV2 match. In case of mismatch notice, the agent must consider the transaction as rejected and request another form of payment Remember also that even CVV2 match confirmation is never a guarantee that the transaction is genuine Ticket sales of a non face-to-face transaction shall be undertaken under the sole responsibility and liability of the agent. In the event of a disputed transaction and its subsequent rejection by the card company, the relevant member/airline shall charge back the loss to the agent which issued the traffic document by means of an agent debit memo.